NEO-SOCIAL TERMS OF SERVICE
Last update: August 24, 2025
CONTACT
After reviewing this policy, if you have additional questions, want more information about our Terms of Service, or would like to raise any concerns, please contact us by e-mail at Questions@NEO-SOCIAL.app.
ABOUT
NEO-SOCIAL is a Membership-based social experience app designed to help Members create a social life that meets their needs and that of those around them.
Please read these Terms of Service (“Terms”) carefully as they contain important information about your legal rights, remedies, and obligations.
1. TERMS OF ACCEPTANCE
These terms and conditions ("Terms") govern your use of our website, mobile applications, and other services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms whether or not you have registered for an account with us. If you do not agree to these Terms, please do not use our Services.
2. PRIVACY NOTICE
We are committed to protecting your personal data that you provide or that we collect through NEO-SOCIAL Properties as set forth in our Privacy Policy. Please review our Privacy Notice, which also governs your use of the Services, for information on how we collect, use, and share your information.
NOTE: By using our platform, you agree to our Terms and confirm that you've read and accepted our Privacy Policy. Depending on how you use NEO-SOCIAL, specific terms and conditions may apply to you.
3. DEFINITIONS
a. "NEO-SOCIAL," "we," "us," or "our" refers to NEO-SOCIAL, its mobile application and website which is owned by NEO-SOCIAL LLC.
b. ‘Members’ are individuals who sign up for our subscription services and hold an active Membership Subscription with NEO-SOCIAL. For the purposes of this Agreement, and solely to describe the rights of those who hold even temporary or limited access to our services, such as platform Guest Pass holders, event ticket holders, or those whose Membership has lapsed but still retain some access, we refer to this collective group as "Members" throughout this Policy.
c. Guests are individuals who access our services temporarily through a Guest Pass, without an active Membership subscription. Guest Passes are time-limited and are intended to provide a sense of the Membership Experience. Each Membership comes with its own Guest Pass for Member distribution.
d.‘Collaborator’ (also referred to as ‘Event Designer,’ ‘Partner,’ or ‘Artist’) is an interchangeable term used to describe any user—such as event creators, organizers, venue operators, artists, promoters, or DJs—who is invited to use our Services to publish events for Member discoverability on the NEO-SOCIAL platform.
e. “Material” includes information, data, text, editorial content, design elements, look and feel, formatting, graphics, images, photographs, videos, music, sounds, other content and assets
4. NEO-SOCIAL’S SERVICE AND PURPOSE
The Elements that make up NEO-SOCIAL are in place to help make certain social health-related insights more accessible and useful. While we aim to support your awareness and understanding, we do not promise specific health outcomes or improvements.
Any use of the App, including the information, suggestions, or predictions it provides, is entirely at your own risk. We don’t guarantee the accuracy of the data or estimates shared through the App, and it is not meant to function like a medical device or replace healthcare providers.The App, its features, and content are not a substitute for medical advice, diagnosis, or treatment.
The NEO-SOCIAL Service carries a Membership service fee to access going services. More information on Subscription can be found in section 8. Of this agreement.
5. NO MEDICAL ADVICE
The information, assessments, or recommendations provided by this App are for informational and educational purposes only and are not intended as medical advice, diagnosis, or treatment. NEO-SOCIAL is not a licensed medical provider, and the App is not meant to replace professional healthcare, medical advice, diagnosis, or treatment. If you have questions or concerns about your health, or notice any changes that concern you, always consult a medical professional or other qualified health provider with any questions you may have regarding a medical condition.
6. NO HEALTHCARE PROVIDER RELATIONSHIP
Use of the App does not create a doctor-patient, therapist-client, or any other professional healthcare relationship between you and NEO-SOCIAL or any of its representatives.
7. CREATING AN ACCOUNT
To use the App, you may need to set up an account and provide details like your name, date of birth, and email address. All information must be accurate, and you should update it if anything changes. This information will be held and used in accordance with our privacy policy, which can be found at NEO-SOCIAL.app/PrivacyPolicy (“Privacy Policy”).
8. IN APP SUBSCRIPTION AND PURCHASES SERVICES
8.1 Some features or experiences in the NEO-SOCIAL app may require payment—either as a one-time purchase or through a recurring subscription. By choosing to make a purchase, you agree to pay the applicable fees.
8.2 PAYMENT AUTHORIZATION - When you make a purchase (either a one-time payment or a subscription), you’re authorizing us—or our trusted payment provider—to process the transaction using the payment method you’ve provided. We may ask for details like your credit card number, expiration date, billing address, and contact info. You confirm that you have the legal right to use any payment method you share. By completing the transaction, you agree to any applicable pricing, taxes, and billing terms that we’ve shared with you. All purchases are in U.S. dollars and are non-refundable unless we state otherwise or are required by law.
8.3 SUBSCRIPTION - If you choose a subscription plan, your card will be charged automatically at the beginning of each billing cycle—monthly or annually, depending on your choice. By subscribing, you agree to these recurring charges and are responsible for ongoing payments unless you cancel.
8.4 MANAGING OR CANCELING SUBSCRIPTIONS - You can cancel your subscription at any time. If you do, your access to subscription features will continue through the end of the current billing period, and you won’t be charged again. To cancel, go to the “Subscription” section in your mobile settings or manage your subscription through the app store where you downloaded NEO-SOCIAL.
8.5 TRIAL PERIOD - NEO-SOCIAL has a pre-set trial period at the start of the Membership Experience. Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and you’ll be charged.
8.6 GUEST PASSES - As part of your Membership, you may receive certain benefits, including a Guest Pass. When a Membership includes a Guest Pass, it is managed solely by the Member who holds the account. The Guest Pass remains valid as long as the Member’s NEO-SOCIAL Subscription is active and may extend the overall Membership experience.
8.7 GUEST PASS USAGE - Guest Passes are for one-time use only and are valid for a limited, pre-set period. They cannot be used in combination with a free Membership Trial. If a Guest has previously accessed the platform through a free trial, they are not eligible to use a Guest Pass and must instead transition directly to a paid Membership Subscription.
8.8 PRICE & TAX ADJUSTMENTS - We may occasionally adjust our subscription pricing. If that happens, we’ll notify you in advance. If you don’t accept the change, you can cancel your subscription before the new price takes effect. If we discover a pricing error after you’ve made a purchase, we’ll contact you to confirm or cancel your order. Taxes and fees are based on your billing location and may change over time as required by law.
8.9 RENEWAL - Unless cancelled in advance, your subscription will automatically renew at the end of each billing period. Payment will be charged to your account through NEO-SOCIAL or the third-party platform you used for purchase.
PLEASE NOTE: All payments are final. Refunds will only be issued at our discretion, at the discretion of our Partners or if legally required. In rare cases, if a transaction cannot be completed as expected, due to unforeseen issues, you may request a refund or we may automatically cancel your ticket and issue a refund.
8.10 IN APP PURCHASES - event ticketing - Unless explicitly stated, we are not the creator, Collaborator, or owner of the events listed on the Services nor are we the seller of tickets, registrations or any merchandise on the Services (but may work in partnership with Collaborators). Instead, we provide our Services, which allow Collaborators to manage ticketing and registrations and promote their events.
8.11 When hosting an event, the Collaborator is solely responsible for ensuring that their event and any page displaying an event complies with any applicable laws, rules, and regulations, and that the goods and services described on the event page are delivered as described and in an accurate, satisfactory manner. Collaborators, and not NEO-SOCIAL are liable for any discrepancies between what they advertise and what they deliver.
8.12 EVENT TICKET REFUND RESPONSIBILITY - Collaborators—not NEO-SOCIAL—are solely responsible for setting and communicating their own refund policies for events published on the NEO-SOCIAL app. In the case of event cancellation, Collaborators are required to issue refunds to all affected ticket holders.
Members have two points of contact for resolving ticketing issues:
While NEO-SOCIAL can assist in facilitating communication, all ticketing refund policies—and the responsibility for issuing any refunds—rest solely with the Collaborators.
9. SPECIFICATIONS ON TICKETS, REFUNDS, AND EVENT POLICIES AND THE ROLE OF NEO-SOCIAL MEMBER SERVICES
9.1 MEMBER SERVICES
The NEO-SOCIAL Member Services team is dedicated to ensuring every Member enjoys a seamless, positive experience on our platform. We work closely with our Event designers on our platform to uphold the highest standards across every touchpoint so that your experience on and off our platform remains consistently exceptional. Our Member Services team is available to respond with discretion, clarity, and efficiency.
Below, you’ll find helpful guidance regarding event ticketing, refunds, and related policies. For additional support, you may reach Member Services directly at Questions@NEO-SOCIAL.app.
9.2 TICKETS, REFUNDS, AND EVENT POLICIES
An event ticket serves as your proof of purchase and is required for entry to all NEO-SOCIAL events. Please be prepared to present your ticket during the guest check-in process. Guests who are unable to provide a valid ticket may be denied entry at the discretion of the Collaborator or event organizer, without eligibility for a refund.
Age Restrictions & Entry: Some events may be age-restricted. If you do not meet the required age, the Collaborator may deny entry. In these cases, a refund may be offered a t the Collaborator’s discretion.
Event Cancellations or Changes:
Please reach out to Member Services directly with any such inquiries on the above.
10. SERVICE CHANGES
The content and features available in a subscription may change over time as we improve NEO-SOCIAL, add new or remove features or elements. The app experience may also differ depending on your location, device, app version, language, or app store. By using NEO-SOCIAL, you agree that your purchase is not dependent on any promised future features or updates, and that we’re not obligated to deliver any functionality not included at time of initiating Membership Subscription.
11. THIRD PARTY PLATFORMS AND AFFICIATES
11.1 NEO-SOCIAL is available via third-party platforms like the Apple App Store and/or Google Play. If you make a purchase through these platforms, you may also be subject to their terms. In those instances, you may need to work directly with the app store provider and align with their policies, for changes, cancellations, or refund requests. If any confusion arises regarding Third Party responsible for addressing changes, cancellations or refunds requests, you may reach out to Member Services to help point you in the right direction.
11.2 The Services or Users may provide links to other Internet websites or resources. Because we have no control over such websites and resources, you agree that we are not responsible for the availability of such websites or resources. We do not endorse and are not responsible or liable for any Site Content, advertising, offers, products, services, or other materials on or available from such websites or resources and are not responsible for any damages or losses related to them, even if such websites or resources are connected with our partners or third-party service providers.
12. TERM; TERMINATION
12.1 TERM - These Terms apply to you as soon as you access the Services by any means and will continue to apply until they are terminated. There may come a time when either you or NEO-SOCIAL decides it is best to end engagement. When that happens, these Terms will generally no longer apply.
12.2 TERMINATION - We may suspend or terminate your right to use the Services at any time, including if:
12.3 We may choose to stop offering you our Services, or any particular portion of the Services, or modify or replace any aspect of the Services, at any time. We will use reasonable efforts to provide you with notice of our termination of your access to the Services, if we believe that failure to do so would materially prejudice you. We are not liable, however, to you or any third party as a result of our termination of your right to use or otherwise access the Services.
13. ACCOUNT DELETION
Except if agreed otherwise in a separate written agreement between you and us or other third-party issued Affiliated Agreement, you may terminate your access to the Services and the general applicability of Terms by deleting your account. So long as you continue to access the Services, even without a Membership Subscription, these Terms remain in effect. If there is a separate agreement between you and us governing your use of the Services and that agreement terminates or expires, these Terms (as unmodified by such agreement) will govern your use of the Services after such termination or expiration.
14. SURVIVABILITY
Certain parts of these Terms will continue to apply even after your Membership or relationship with us ends. For example, if someone is no longer a Member but holds a ticket for a future event that occurs after their Membership has ended, these Terms may still apply. This includes provisions such as limitations of liability, indemnification, legal disclaimers, arbitration agreements, and applicable laws and jurisdictions.
15. WARRANTIES AND LIMITATION OF LIABILITY
We reserve the right to take any action we deem necessary to prevent or remedy any violation or breach of the terms of this Agreement, including without limitation, terminating your access to the Services or your account or taking legal action against you. We may also terminate or suspend your access to the Services or your account at any time and without notice for any reason.
DISCLAIMER OF WARRANTIES. THE SERVICES AND ALL CONTENT, INFORMATION, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE. NEO-SOCIAL DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NEO-SOCIAL MAKES NO WARRANTY THAT (A) THE SERVICES OR ANY CONTENT, INFORMATION, PRODUCTS, OR SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (B) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS, OR (C) ANY ERRORS IN THE SERVICES WILL BE CORRECTED. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
LIMITATION OF LIABILITY. IN NO EVENT SHALL NEO-SOCIAL OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, SAVINGS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES
Some jurisdictions do not allow the exclusion of certain warranties or conditions on, or the limitation of, liability for loss or damage caused by willful acts, negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Only those liability and other limitations which are lawful in your jurisdiction (if any) will apply to you, and our liability is limited to the maximum extent permitted by law.
16. NEO-SOCIAL SERVICES LICENSE
16.1 We grant you a limited, non-exclusive, non-transferable, non-sublicensable (except to sub-Users registered via the Services), revocable right to use our Services solely to:
16.2 Your use of the Services must comply with these Terms and all applicable local, state, provincial, national and other laws, rules and regulations. In addition, by using any search functionality or address auto-population tools, you are bound by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy).
16.3 LICENSE RESTRICTIONS - In addition to any other restrictions, limitations, and prohibitions that we impose (in these Terms or elsewhere), you agree you will not directly or indirectly:
16.4 OWNERSHIP - you agree that all Site and Mobile Application Content may be protected by copyrights, trademarks, service marks, trade secrets or other intellectual property and other proprietary rights and laws. We may own the Application Content, or portions of the Application Content may be made available to us through arrangements with third parties. Content that is included in or made available through the Services is our exclusive property and is protected by copyright laws. You agree to use the Site Content only for purposes that are permitted by these Terms and any applicable local, state, provincial, national, or other law, rule, or regulation. Any rights not expressly granted in these Terms are reserved.
16.5 SHARING CONTENT - Our Services may allow you to store or share content such as text, files, documents, graphics, images, music, audio, and video. Anything (other than Feedback) that you post or otherwise make available through the Services is referred to as “User Content”. NEO-SOCIAL does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to your User Content.
16.6 TRADEMARKS
16.6.1 The trademarks, service marks and logos of NEO-SOCIAL (the "NEO-SOCIAL Trademarks") used and displayed in connection with the Services are registered and unregistered trademarks or service marks of NEO-SOCIAL. Other company, product, and service names used in connection with the Services may be trademarks or service marks owned by third parties (the "Third Party Trademarks," and, together with NEO-SOCIAL Trademarks, the "Trademarks"). Your license to use the Services does not include, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed in connection with the Services without our prior written consent specifically for each such usage.
16.6.2 You must not use the Trademarks to disparage us, any third party, or our or such third party's products or services, or in any manner that may damage any goodwill in the Trademarks. You must not use any Trademarks as part of a link to or from any website unless we approve such use by prior written consent specifically for each such link. All goodwill generated from the use of any NEO-SOCIAL Trademark will insure to NEO-SOCIAL's benefit. Certain issued patents and patents pending apply to the Services. Mobile Application or Site Content may also be protected by copyrights owned by us and/or third parties. Please note that if you copy portions of the Services, you are violating these patent rights and copyrights.
17. COPYRIGHT TAKEDOWN NOTICE
If you are a copyright owner or an agent of a copyright owner and you believe that any content on the Sites infringes your copyrights, you may submit a notice pursuant to the Digital Millennium Copyright Act ("DMCA").
18. SCRAPING OR COMMERCIAL USE OF SITE CONTENT IS PROHIBITED
You have no right to use, and you agree not to use, any Mobile Application or Site Content for your own commercial purposes. You have no right to, and you agree not to, scrape, crawl, or employ any automated means to extract data from the Sites.
19. AGE RESTRICTIONS
We may require you to create an account to access certain features or functions of the Services. You agree to the following:
20. REPRESENTATIONS AND WARRANTIES
You represent and warrant that you have all the rights, power and authority to consent to a NEO-SOCIAL account.
21. DISPUTE RESOLUTION AND ARBITRATION
21.1 MANDATORY ARBITRATION OF DISPUTES - If you have any disagreement, claim, or issue related to these Terms or your use of the Services (we’ll call these “Disputes”), you agree to resolve it through binding, individual arbitration—not in court, and not as part of a group or class action. You and NEO-SOCIAL agree that the U.S. Federal Arbitration Act applies to this agreement. By agreeing to arbitration, both you and NEO-SOCIAL give up the right to a jury trial or to join a class action. This agreement stays in place even if these Terms end.
21.2 EXCEPTIONS - There are two exceptions where either of us can take a Dispute to court instead of arbitration:
21.3 HOW ARBITRATION WORKS - Arbitration will be handled by the American Arbitration Association (AAA) using its Consumer Arbitration Rules, unless we say otherwise in these Terms. You can view these rules at www.adr.org or call 1-800-778-7879. To start arbitration, one of us must send a written request (Demand for Arbitration) to the AAA and notify the other party, following AAA’s rules. AAA also provides a template you can use on their website.
21.4 WHERE ARBITRATION HAPPENS - Arbitration hearings will happen in the county where NEO-SOCIAL is registered as a business, unless we both agree to a different location. The arbitrator (the neutral person handling the dispute) will have the final say on what this arbitration agreement means and how it applies.
21.5 WHO PAYS FOR ARBITRATION - Each of us is responsible for our own legal fees, unless the arbitrator decides otherwise. The cost of the arbitration itself will be split equally, unless the AAA rules or local laws say something different.
21.6 INJUNCTIVE AND DECLARATORY RELIEF - Except for what’s listed above in the “Exceptions” section, the arbitrator will decide who is legally responsible and what kind of remedy is appropriate. The arbitrator can give injunctive or declaratory relief (a legal order or statement) only to the person involved in the dispute, and only as needed to resolve their individual claim.
If the winning side wants public injunctive relief (an order meant to protect the public from future harm), a regular court—not arbitration—must decide that part. Any court case about public injunctive relief will be put on hold until the individual arbitration is complete.
21.7 CLASS ACTION WAIVER - You and NEO-SOCIAL agree that you can only make claims individually, not as part of a group or class action, and that in arbitration:
If a court says specific parts of these Terms section is invalid or unenforceable, the other parts of Terms and Conditions policy will still apply.
21.8 SEVERABILITY - If any part of this section (except the “Class Action Waiver” above) is found to be invalid or unenforceable, the rest of the section will still apply.
22. MODIFICATIONS TO THE TERMS OR SERVICES
NEO-SOCIAL reserves the right to modify these Terms (including the Privacy Policy and the Collaborator Agreement) at any time, in its sole discretion. If we make changes to these Terms, we will post the revised Terms on our website and update the "Last Updated" date at the top of these Terms. Your continued use of our Services after such changes have been made constitutes your acceptance of the new Terms.
23. ASSIGNMENT
We may, without your consent, freely assign these Terms and our rights and obligations under these Terms, whether to an Affiliate or to another entity, in connection with a corporate transaction or otherwise.
24. ENTIRE AGREEMENT
Except as otherwise stated in these Terms, these Terms are the entire agreement between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, proposals, discussions, or communications between you and NEO-SOCIAL on the subject matter of these Terms, other than any written agreement for Services between you and us relating to a specified event or events.
25. APPLICABLE LAW AND JURISDICTION
25.1 These Terms are governed by the laws of the State of New York, without regard to its conflict of laws rules. These laws will apply no matter where in the world you live, but if you live outside of the United States, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.
25.2 NEO-SOCIAL is based in New York City, New York. Any legal action against us related to our Services and will take place in New York City. By agreeing to these Terms, you submit to the personal jurisdiction of the state or federal courts (as applicable) in New York City, New York.
26. FEEDBACK
We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the Services, as well as feedback, comments, suggestions, and ratings regarding the services and events, inclusive of feedback provided about Collaborators or Collaborator events you attend (collectively, "Feedback")F. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, publish, and exploit those ideas and materials for any purpose, with or without your name, without compensation to you. We may collect testimonials, ratings, and reviews about Site Content, the Services, and, if you are a Collaborator, Your Content and events. These testimonials, ratings and reviews will be considered Feedback. We retain full discretion on whether, when, where, with whom, and how Feedback is shared or published.