NEO-SOCIAL TERMS OF SERVICE
Last update: June 25, 2025
NEO-SOCIAL is a social experience app designed to help Members and Guests create a social life that meets their needs and that of those around them.
Please read these Terms of Service (“Terms”) carefully as they contain important information about your legal rights, remedies, and obligations.
1. TERMS OF ACCEPTANCE
These terms and conditions ("Terms") govern your use of our website, mobile applications, and other services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms whether or not you have registered for an account with us. If you do not agree to these Terms, you may not use our Services.
By using our platform, you agree to our Terms and confirm that you've read and accepted our Privacy Policy.
We are committed to protecting your personal data that you provide or that we collect through NEO-SOCIAL Properties as set forth in our Privacy Policy.
Depending on how you use NEO-SOCIAL, specific terms and conditions may apply to you.
2. DEFINITIONS
a. "NEO-SOCIAL," "we," "us," or "our" refers to NEO-SOCIAL, its mobile application and website which is owned by NEO-SOCIAL LLC.
b. “Members” are those who sign up for our subscription services.
c. Guests are those who temporarily use our services through a guest pass and do not have a subscription
d. "Event designer" “partner” “collaborator” or “artist” are used as interchangeable terms to describe an event creator using our Services to create events for Members.
e. “Material” includes information, data, text, editorial content, design elements, look and feel, formatting, graphics, images, photographs, videos, music, sounds, and other content and materials
3. NEO-SOCIAL’S SERVICE AND PURPOSE
NEO-SOCIAL offers features designed to make certain social health-related insights more accessible and helpful. While we aim to support your awareness and understanding, we do not promise specific health outcomes or improvements.
Any use of the App, including the information, suggestions, or predictions it provides, is entirely at your own risk. We don’t guarantee the accuracy of the data or estimates shared through the App, and it is not meant to function like a medical device or replace healthcare providers.The App, its features, and content are not a substitute for medical advice, diagnosis, or treatment.
4. NO MEDICAL ADVICE DISCLAIMER
The information, assessments, or recommendations provided by this App are for informational and educational purposes only and are not intended as medical advice, diagnosis, or treatment. NEO-SOCIAL is not a licensed medical provider, and the App is not meant to replace professional healthcare, medical advice, diagnosis, or treatment. If you have questions or concerns about your health, or notice any changes, always consult a medical professional or other qualified health provider with any questions you may have regarding a medical condition.
5. NO HEALTHCARE PROVIDER RELATIONSHIP
Use of the App does not create a doctor-patient, therapist-client, or any other professional healthcare relationship between you and NEO-SOCIAL or any of its representatives.
6. CREATING AN ACCOUNT
6.1. To use the App, you may need to set up an account and provide details like your name, date of birth, and email address.
6.2. All information must be accurate, and you should update it if anything changes.
6.3. This information will be held and used in accordance with our privacy policy, which can be found at NEO-SOCIAL.app/PrivacyPolicy (“Privacy Policy”).
7. IN APP SUBSCRIPTION AND PURCHASES SERVICES
Some features or experiences in the NEO-SOCIAL app may require payment—either as a one-time purchase or through a recurring subscription. By choosing to make a purchase, you agree to pay the applicable fees.
71. Payment Authorization - When you make a purchase (either a one-time payment or a subscription), you’re authorizing us—or our trusted payment provider—to process the transaction using the payment method you’ve provided. We may ask for details like your credit card number, expiration date, billing address, and contact info. You confirm that you have the legal right to use any payment method you share. By completing the transaction, you agree to any applicable pricing, taxes, and billing terms that we’ve shared with you. All purchases are in U.S. dollars and are non-refundable unless we state otherwise or are required by law.
7.2. Subscriptions - If you choose a subscription plan, your card will be charged automatically at the beginning of each billing cycle—monthly or annually, depending on your choice. By subscribing, you agree to these recurring charges and are responsible for ongoing payments unless you cancel.
7.3. Managing or Canceling Subscriptions - You can cancel your subscription at any time. If you do, your access to subscription features will continue through the end of the current billing period, and you won’t be charged again. To cancel, go to the “Subscription” section in your app settings or manage your subscription through the app store where you downloaded NEO-SOCIAL.
7.4 Guest passes and free trials - Some subscriptions may include a free or discounted Guest pass or trial period (“Trial”). Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and you’ll be charged. Be sure to read the Guest pass and/or trial terms before starting.
7.5 Price & tax adjustments - We may occasionally adjust our subscription pricing. If that happens, we’ll notify you in advance, and new prices will take effect at the start of your next billing cycle. If you don’t accept the change, you can cancel your subscription before the new price takes effect. If we discover a pricing error after you’ve made a purchase, we’ll contact you to confirm or cancel your order.Taxes and fees are based on your billing location and may change over time as required by law.
7.6 Renewal - Unless cancelled in advance, your subscription will automatically renew at the end of each billing period. Payment will be charged to your account through NEO-SOCIAL or the third-party platform you used for purchase.
Please note: All payments are final. Refunds will only be issued at our discretion or if legally required. In rare cases, if a transaction cannot be completed as expected, we may cancel it and issue a refund.
7.7 In app purchases: event ticketing - as part of our service and design, we offer an events management and growth platform that helps Members connect with Collaborators through memorable live experiences. Through our Services, Members and Collaborators can create, post and manage in-person events and sell tickets.
Unless explicitly stated, we are not the creator, Collaborator, or owner of the events listed on the Services nor are we the seller of tickets, registrations or any merchandise on the Services (but may work in partnership with collaborators). Instead, we provide our Services, which allow Collaborators to manage ticketing and registrations and promote their events.
When hosting an event, the Collaborator is solely responsible for ensuring that their event and any page displaying an event complies with any applicable laws, rules, and regulations, and that the goods and services described on the event page are delivered as described and in an accurate, satisfactory manner. Collaborators, and not NEO-SOCIAL are liable for any discrepancies between what they advertise and what they deliver.
7.8 Event ticket refund responsibility - Collaborators are solely responsible for establishing and communicating their own refund policies. In the event of a cancellation, Collaborators are obligated to process and issue refunds to all affected ticket purchasers. Collaborators are also solely responsible for handling and resolving any individual refund requests related to their events.
8. SERVICE CHANGES
The content and features available in a subscription may change over time as we improve NEO-SOCIAL, add new tools, or remove those that are no longer supported. The app experience may also differ depending on your location, device, app version, language, or app store.
By using NEO-SOCIAL, you agree that your purchase is not dependent on any promised future features or updates, and that we’re not obligated to deliver any functionality not currently included.
9. THIRD PARTY PLATFORMS NEO-SOCIAL is available via third-party platforms like the Apple App Store and/or Google Play. If you make a purchase through these platforms, you may also be subject to their terms. For changes, cancellations, or refund requests, you may need to work directly with the app store provider in line with their policies.
10. TERM; TERMINATION
a. TERM
These Terms apply to you as soon as you access the Services by any means and will continue to apply until they are terminated. There may come a time when either you or NEO-SOCIAL decides it is best to end its engagement with you. When that happens, these Terms will generally no longer apply.
b. TERMINATION
1. We may suspend or terminate your right to use the Services at any time, including if:
2. We may choose to stop offering the Services, or any particular portion of the Services, or modify or replace any aspect of the Services, at any time. We will use reasonable efforts to provide you with notice of our termination of your access to the Services, if we believe that failure to do so would materially prejudice you. You agree that we will not be liable to you or any third party as a result of our termination of your right to use or otherwise access the Services.
11. ACCOUNT DELETION
Except as agreed otherwise in a separate written agreement between you and us or other Affiliated Agreement (defined in the Collaborator Agreement and the Member Subscription Service Agreement), you may terminate your access to the Services and the general applicability of Terms by deleting your account. If you are a Consumer using the Services without a registered NEO-SOCIAL account, your only option for these Terms to no longer apply is to stop accessing the Services indefinitely. So long as you continue to access the Services, even without an account, these Terms remain in effect. If there is a separate agreement between you and us governing your use of the Services and that agreement terminates or expires, these Terms (as unmodified by such agreement) will govern your use of the Services after such termination or expiration.
12. SURVIVABILITY
All provisions of these Terms that by their nature should survive termination of these Terms will survive (i.e., they will continue to apply to you) including all limitations on liability, releases, indemnification obligations, disclaimers of warranties, agreements to arbitrate, choices of law and judicial forum, and intellectual property protections and licenses.
13. WARRANTIES AND LIMITATION OF LIABILITY
We reserve the right to take any action we deem necessary to prevent or remedy any violation or breach of the terms of this Agreement, including without limitation, terminating your access to the Services or your account or taking legal action against you. We may also terminate or suspend your access to the Services or your account at any time and without notice for any reason.
DISCLAIMER OF WARRANTIES. THE SERVICES AND ALL CONTENT, INFORMATION, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE. NEO-SOCIAL DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NEO-SOCIAL MAKES NO WARRANTY THAT (A) THE SERVICES OR ANY CONTENT, INFORMATION, PRODUCTS, OR SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (B) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS, OR (C) ANY ERRORS IN THE SERVICES WILL BE CORRECTED. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
LIMITATION OF LIABILITY. IN NO EVENT SHALL NEO-SOCIAL OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES
Some jurisdictions do not allow the exclusion of certain warranties or conditions on, or the limitation of, liability for loss or damage caused by willful acts, negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Only those liability and other limitations which are lawful in your jurisdiction (if any) will apply to you, and our liability is limited to the maximum extent permitted by law.
14. NEO-SOCIAL SERVICES LICENSE
a. We grant you a limited, non-exclusive, non-transferable, non-sublicensable (except to sub-Users registered via the Services), revocable right to use our Services solely to:
b. Your use of the Services must comply with these Terms and all applicable local, state, provincial, national and other laws, rules and regulations. In addition, by using any search functionality or address auto-population tools, you are bound by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy).
14.1 LICENSE RESTRICTIONS
In addition to any other restrictions, limitations, and prohibitions that we impose (in these Terms or elsewhere), you agree you will not directly or indirectly:
a. copy, modify, reproduce, translate, localize, port, or otherwise create derivatives of any part of the Services;
b. reverse engineer, disassemble, decompile, or otherwise attempt to discover the source code or structure, sequence, and organization of all or any part of the Services;
c. rent, lease, resell, distribute, use the Services for other commercial purposes not contemplated or otherwise exploit the Services in any unauthorized manner;
d. remove or alter any proprietary notices on the Services; or
e. engage in any activity that interferes with or disrupts the Services.
14.2 OWNERSHIP
You agree that all Site Content may be protected by copyrights, trademarks, service marks, trade secrets or other intellectual property and other proprietary rights and laws. We may own the Site Content, or portions of the Site Content may be made available to us through arrangements with third parties. Site Content that is included in or made available through the Services is our exclusive property and is protected by copyright laws. You agree to use the Site Content only for purposes that are permitted by these Terms and any applicable local, state, provincial, national, or other law, rule, or regulation. Any rights not expressly granted in these Terms are reserved.
14.3 TRADEMARKS
a. The trademarks, service marks and logos of NEO-SOCIAL (the "NEO-SOCIAL Trademarks") used and displayed in connection with the Services are registered and unregistered trademarks or service marks of NEO-SOCIAL. Other company, product, and service names used in connection with the Services may be trademarks or service marks owned by third parties (the "Third Party Trademarks," and, together with NEO-SOCIAL Trademarks, the "Trademarks"). Your license to use the Services does not include, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed in connection with the Services without our prior written consent specifically for each such usage.
b. You must not use the Trademarks to disparage us, any third party, or our or such third party's products or services, or in any manner that may damage any goodwill in the Trademarks. You must not use any Trademarks as part of a link to or from any website unless we approve such use by prior written consent specifically for each such link. All goodwill generated from the use of any NEO-SOCIAL Trademark will insure to NEO-SOCIAL's benefit. Certain issued patents and patents pending apply to the Services. Site Content may also be protected by copyrights owned by us and/or third parties. Please note that if you copy portions of the Services, you are violating these patent rights and copyrights.
15. COPYRIGHT TAKEDOWN NOTICE
If you are a copyright owner or an agent of a copyright owner and you believe that any content on the Sites infringes your copyrights, you may submit a notice pursuant to the Digital Millennium Copyright Act ("DMCA").
16. SCRAPING OR COMMERCIAL USE OF SITE CONTENT IS PROHIBITED
You have no right to use, and you agree not to use, any Site Content for your own commercial purposes. You have no right to, and you agree not to, scrape, crawl, or employ any automated means to extract data from the Sites.
17. NEO-SOCIAL ACCOUNT
We may require you to create an account to access certain features or functions of the Services. You agree to the following:
a. You must be at least 18 years old to use this app. If you are under 18, you may only use the app with the involvement and consent of a parent or legal guardian.
b. You must provide accurate, current, and complete information about yourself, or if you are using the Services on behalf of an entity, that entity (the "Registration Data"). You also must update this Registration Data if it changes.
e. We may provide you the ability to implement certain permissions within your account to third parties including, "sub-users," "sub-accounts," or other credentialed account users. If we do so, you are solely responsible for all activity that occurs under your account (including actions by sub-users). You must maintain the confidentiality of your password and account details. All rules applicable to your account will apply to all third parties to whom you grant access to your account.
f. You will immediately notify us of any unauthorized use of your password or account, or any other breach of security. You are responsible for any activities that occur under your account.
17.2 REPRESENTATIONS AND WARRANTIES
You represent and warrant that you have all the rights, power and authority to consent to a NEO-SOCIAL account.
a. do not infringe, violate, misappropriate or otherwise conflict with the rights of any third party;
b. comply with all applicable local, state, provincial, national, and other laws, rules and regulations; and
c. do not violate these Terms.
18. MODIFICATIONS TO THE TERMS OR SERVICES
NEO-SOCIAL reserves the right to modify these Terms (including the Privacy Policy and the Collaborator Agreement) at any time, in its sole discretion. If we make changes to these Terms, we will post the revised Terms on our website and update the "Last Updated" date at the top of these Terms. Your continued use of our Services after such changes have been made constitutes your acceptance of the new Terms.
19. ASSIGNMENT
We may, without your consent, freely assign these Terms and our rights and obligations under these Terms, whether to an Affiliate or to another entity, in connection with a corporate transaction or otherwise.
20. ENTIRE AGREEMENT
Except as otherwise stated in these Terms, these Terms are the entire agreement between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, proposals, discussions, or communications between you and NEO-SOCIAL on the subject matter of these Terms, other than any written agreement for Services between you and us relating to a specified event or events.
21. APPLICABLE LAW AND JURISDICTION
22. FEEDBACK
We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the Services, as well as feedback, comments, suggestions, and ratings regarding the services and events of third parties such as the Collaborators of events you attend (collectively, "Feedback"). Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, publish, and exploit those ideas and materials for any purpose, with or without your name, without compensation to you. We may collect testimonials, ratings, and reviews about Site Content, the Services, and, if you are a Collaborator, Your Content and events. These testimonials, ratings and reviews will be considered Feedback. We retain full discretion on whether, when, where, with whom, and how Feedback is shared or published.
23. THIRD PARTY WEBSITES
The Services or Users may provide links to other Internet websites or resources. Because we have no control over such websites and resources, you agree that we are not responsible for the availability of such websites or resources. We do not endorse and are not responsible or liable for any Site Content, advertising, offers, products, services, or other materials on or available from such websites or resources and are not responsible for any damages or losses related to them, even if such websites or resources are connected with our partners or third-party service providers.